WebHelpDesk 11.0.7 HotFix 1 available
http://downloads.solarwinds.com/solarwinds/Release/HotFix/WHD-v11.0.7-HF1.zip
HotFix 1 reduces the likelihood of encountering errors when saving notes and tickets from within the tech interface.
For more information, contact Technical Support at support@webhelpdesk.com
This hotfix requiresWeb Help Desk 11.0.7 or 11.0.7.1
To install this hotfix, complete the following procedure:
1. Make a backup copy of the following folders:
/bin/webapps
/conf
Windows: = \Program Files\WebHelpDesk
Mac OS X: = /Library/WebHelpDesk
Linux: = /usr/local/webhelpdesk
2. Unzip the hotfix:
Mac OS X: sudo unzip FB164018.zip -d /Library/WebHelpDesk
Windows: [Extract FB164018.zip into \Program Files\WebHelpDesk]
Linux: sudo unzip FB164018.zip -d /usr/local/webhelpdesk
If prompted, confirm that existing files of the same name should be replaced.
3. Restart Web Help Desk.