Hi All,
We have some agents that are unable to connect to Solarwinds.The client was installed, snmp is correctly configured, and the firewall ports 17778 OUTBOUND & 17790 INBOUND have been opened. We have verified that the SW agent is running and has been in communication with the ORION server:
iptables -L | grep 177
ACCEPT tcp -- xxxxxxxxxxxxx anywhere state NEW tcp dpt:17790
ACCEPT tcp -- anywhere xxxxxxxxxx tcp dpt:17778
netstat -naput | grep ESTA | grep 177
tcp 0 0 10.137.6.202:56116 10.137.16.25:17778 ESTABLISHED 18534/swiagent
ps -eaf | grep swi
swiagent 18534 1 0 Mar01 ? 00:00:40 /opt/SolarWinds/Agent/bin/swiagent /detach pidfile=/opt/SolarWinds/Agent/bin/swiagentd.pid
…yet, the agent and the ORION server have not been successful in exchanging the [appropriate handshake], for lack of a better term. The behavior I’ve seen on servers where the agent is working well is that main SW agent process spawns one or two more processes, JobEngine and Discovery.
ps -eaf | grep swi
swiagent 26978 1 28 11:33 ? 00:00:05 /opt/SolarWinds/Agent/bin/swiagent /detach pidfile=/opt/SolarWinds/Agent/bin/swiagentd.pid
swiagent 27003 26978 3 11:33 ? 00:00:00 /opt/SolarWinds/Agent/bin/Plugins/JobEngine/SolarWinds.Agent.JobEngine.Plugin ep=EWA671347AAD22E407EA127C0307FDFF255 id=f3ea1873-1262-4818-b452-74240ff9f0c1.EWWP ipc=ipc_mq_v1
swiagent 27024 26978 0 11:33 ? 00:00:00 /opt/SolarWinds/Agent/bin/Plugins/Discovery/SolarWinds.Agent.Discovery.Plugin ep=EWA671347AAD22E407EA127C0307FDFF255 id=080e503e-950e-45b9-a493-68c82e242ab4.EWWP ipc=ipc_mq_v1
We would like to know if there is a better enterprise-grade troubleshooting solution suggested by SolarWinds
Regards,
Shyam.